Shop Easy with Wayfair'
s Customer Support
Need help? Have questions about a product or need more information before placing an order? At
Wayfair
,a part of Wayfair,
our mission is to make your shopping experience easy. That's why we provide you with all the information you need before placing your
order. Use the helpful customer service links highlighting answers to common questions located to the left side of the screen to find
exactly the answers you need. Or, if it's more convenient for you, feel free to call our knowledgeable customer service team at
877-WAYFAIR (929-3247) any time between Mon-Fri 8-9, Sat & Sun 9-6 EST or
email us.
Or browse the answers to our most common Help questions:
Wayfair offers you the
largest selection of products for home, work, and play at the lowest prices, so be sure to shop with us again soon! And remember,
when shopping at any of our 200+ retail websites, you can expect the exact same level of customer care that you receive at
Wayfair.
Shop now...
Wayfair.Why Shop with Wayfair?Here are four of the main reasons we are confident you will become a lifelong shopper at Wayfair: Selection - We have the largest selection of products in the largest variety of categories on the web.
In addition to being the largest retailer of home furniture online, did you know that we also offer everything from baby toys to
generators to commercial office desks? And it's easy to find exactly what you want among our hundreds of choices with only a few
quick clicks. Can't find what you want? Call or email us.
Low Prices - We comb the web to make sure our prices are the lowest anywhere. If you see an item for less,
email us. We can get you a better deal almost every time. We are proud to help you save money on the products you want.
Service - Whether you are thinking about buying, or you have already made a purchase, our knowledgeable
sales and service staff is only a phone call or email away. We're here to serve your needs. Give us a call! You'll never wait on hold!
Our team is available from Mon-Fri 8-9, Sat & Sun 9-6 EST to get you the answers you need.
Quality - We sell merchandise from the top manufacturers in the world, from Serta mattresses to Steelcase
office chairs to Graco strollers. We stand behind the quality of the products we sell, which is why we provide you with helpful Quality
Ratings for every item on our sites, offer a variety of merchandise protection plans, and will replace any item that you receive that
is not 100% as described.
Our Satisfaction Guarantee
"We guarantee your absolute satisfaction - 100% of the time."
Everything listed on our site is unconditionally guaranteed. If you are not satisfied with something, please send it back within 30 days of
receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware
that if you are purchasing a product that has 'Free Shipping' our actual shipping costs will be deducted from your return refund. In addition
some of our items carry a restocking fee which will be deducted from your return should you wish to return them.
Please see our return policy for more information. For instructions on how to go about returning an item,
please see "Returning An Item Or Order" under
Returns And Damages.Industry AssociationsBetter Business Bureau
A BBB Accredited Business is a member of the Better Business Bureau, and meets all BBB membership standards.
It also complies with BBBonLine
standards including the Code of Online Business Practices.
Nextag
We've been recognized by Nextag as being a trusted merchant who actively solicits consumer feedback to make sure that we're
providing the highest level of service.
Become.com
We have been recognized by Become.com as a merchant who provides a positive e-commerce experience for users and is actively engaged
in providing the highest level of customer service.
NHFA
We are a member of the National Home Furnishings Association (NHFA), the nation's largest organization devoted specifically to the
needs and interests of home furnishings retailers. NHFA's membership comprises 2800 corporate entities representing 10,000 stores in
all 50 states and several foreign countries.
CEDIA
CEDIA certified professionals are a select group of dedicated experts in audio visual equipment. Our membership shows that we
are proven professionals who are committed to more than just a quick sale.
NSSEA
The National School Supply and Equipment Association (NSSEA) is a not-for-profit international trade organization serving the
needs of the school market by providing quality products, excellent service at great prices.
Casual Furniture Retailers
We are a proud member of this organization for dedicated professionals in the casual furniture industry.
InfoComm International®
InfoComm International® is the leading non-profit association serving the professional AV communications industry worldwide.
Futon Association International
As a leading futon reseller, we are members of the Futon Association International, an organization for companies that do
business in the futon and specialty sleep industry. We strive for excellence in the field.