About Wayfair

What Makes Us Wayfair

1. We Love a Zillion Options.

Delivering options across styles and pricepoints for our customers is what we do. With more styles and more choice, there is more chance of finding stuff for your home.

2. We Use Our Brains.

We trust and empower our employees to build solutions and systems for complex problems. We reward brains with more responsibility and experience than you’d get anywhere else.

3. We Like Transparency.

We gather and share information openly and transparently because it enables us to figure things out, build relationships, and make shopping easier.

4. We’re Never Done.

We’re passionate about continually making things better and faster through open minds and teamwork, measuring results, then adjusting. Some call it a learning mindset, some call it flexibility, the Japanese call it kaizen. We call it another day at the office.

5. We Are “Go-To” People.

We are a company full of “go-to” people who help each other, our customers, and our communities by being active, accountable, and accessible.

Vital Stats

2,500,000

visitors to our sites per week

$380,000,000

in revenue in 2010

5,000

brands sold
in 2010

93,800

items shipped per week on average

9,600,000

orders placed since 2002

employees
in 2002

900

employees
in 2011

200,000

hours spent with customers in 2011 so far

5,600

items purchased by employees for their homes in 2010

250

jobs posted in 2010 for open positions around the world

Who is Wayfair?

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too.

Read About Wayfair’s History »

Recent Customer Testimonials

“I placed an order yesterday and then had to cancel due to my own circumstances and Wayfair was wonderful.. Immediate action and great customer service... I will be back.”

— Bonnie in February 2012

“Wow I'm so impressed by the super fast shipment and the quality of what I have received so far at Wayfair! I'm really excited to get everything and set it all up. Thanks for having such great things for the home at such an affordable pri...”

— Meredith in February 2012

“I just wanted to mention that I have never, ever been treated to better customer service anywhere, at any time, than I've had the pleasure of receiving from Wayfair during the past month. It just blows me away the lengths to which they will g...”

— Katherine in February 2012

More Testimonials »

Our Family of Brands

A zillion things home.

Furniture and supplies for offices of all sizes.

Access to our audience as they consider purchases at key stages in their lives.

The finest brands and designers for your home at members-only prices.

The best in modern design for the home.

Furniture, Home Decor, Tools, Office Furniture, Bedding, Lighting, and Luggage.

Partner With Wayfair »

Our Worldwide Presence

Boston, MA

Boston, MA, is home to Wayfair’s global headquarters, which houses everything from Human Resources to Customer Service to Engineering.
Ogden, UT

The teams at our Ogden, UT, warehouse and customer service center are able to provide faster shipping to the western half of the U.S. than ever before.
Hebron, KY

Our Hebron, KY, warehouse is pivotal to fulfilling our promise of fast shipping anywhere in the continental United States.
Munich, Germany

Munich, Germany is home to Wayfair’s German buying, merchandising and logistics teams.
Galway, Ireland

Our European Operations Centre is located in Galway, Ireland, and is open seven days a week to support customers and suppliers in our European markets.
London, UK

The teams at Wayfair’s London office work to provide UK customers a bigger selection as quickly as possible.
Sydney, Australia

Our newly-established presence in Australia is our most recent venture toward bringing our shopping experience to the world.