I absolutely love this set.
Yesterday, I started assembling the chairs and ottomans first. Screws and allen wrenches in two separate bags so no guessing which screw belonged to which piece. When I opened the box and started removing the pieces, one of the bags covering an arm had a cigarette burn which went through to the frame but I was able to clean the arm with a magic eraser so no problem (attention Wayfair warehouse workers shouldn’t be smoking in the warehouse!!!).
Assembly wasn’t the easiest but I was able to assemble the first chair in about 45 minutes. 2nd one went together in about 35 minutes. The ottomans were a breeze. Both assembled in 15 min.
ASSEMBLY TIP When ready to attach the seat bottom, do NOT attach it to the chair back until the end. There are 4 screws that go through a flange into the legs. One each in the front of the flange, one each in the back of the flange. Start the screws in the back holes first, then the front. Otherwise you’ll never get the back screws in. Once you’ve got the front screws in (do not tighten), then attach the screws to the back of the chair. Then you can tighten all the screws. Doing it that way saved me 10 minutes and a lot of frustration.
Unfortunately, when I went to assemble sofa and table today I discovered I had been shipped the wrong color frames. I ordered white, and was shipped Espresso. I. Hate. Brown. That being said, I called up Wayfair and spoke to Shirl (sp) and she was so very helpful. She got another order ready for me and it will be shipping tomorrow or Tuesday. No charge. They will issue a UPS call tag for the incorrect items.
I’ve seen many complaints about customer service but I can honestly say I have never had a problem with any representative I’ve spoken to. Each person has been polite and helpful and has always resolved whatever issue I’ve had. I have never had to pay return shipping, I have never had to argue with anyone. Maybe it’s because I never start out my phone call with “I PAID 400 AND YOU SHIPPED ME THE WRONG ITEM”. I am always pleasant no matter what. Remember, being nice pays off. Also remember, the person on the phone didn’t pick your order in the warehouse, nor did they ship it.
All in all I am happy with this purchase. I will update this when I get my replacement sofa and table.
** Update103 I received the replacement sofa and coffee table about 6 weeks after I opened a complaint with Wayfair. Unfortunately, it was again in brown, not white. The representative was very apologetic and offered to try again but I said no. I received a full credit for both incorrect orders.