I waited to write this review. Let me start with... SHE IS BEAUTIFUL! She has substantial weight to keep her steady, she is more beautiful in reality even than the pictures. But I want to tell you about the flawless execution of replacing a factory defective item. I will be a faithful shopper for my needs and wants, of Wayfair! Their customer service is a standard far beyond expectation!
When she arrived, although package exceptionally well, her ankles were cracked. I contacted Wayfair via my app, I expected to have to repack her, find time to get to the post office or UPS to return her, and then wait for a replacement. NO... it was the EASIEST process I have EVER encountered! I had to do NOTHING!! They told me to keep the one that was sent ( I did include pictures) and they immediately shipped out a replacement. 2 arrived, again, very well packed, but her wing was cracked. Although a little frustrated, because I was afraid I would not be able to get a solid, un-damaged angel, that I had my eye on since my dad passed a year ago, the same process took place. I had to do NOTHING. I received 3, and she arrived PERFECT! It was a manufacturing issue, however, Wayfair handled it flawlessly. I love her and she is now a member of my family memorial area in my gardens.