My 5 star review is for the planter that arrived undamaged. When this piece comes correct, it's great! One thing not visible in the product pictures is that it comes in the natural grey steel, unweathered. There are instructions (most of the time) on how to weather the piece if desired. I do think they should show pictures of how the product actually comes, so as not to throw customers off guard. Another thing not visible in the product photos is that along the long side in the middle, there tends to be welding dots sporadically of varying sizes and visibility which do take away from the clean look. But these will likely become less visible as the piece becomes weathered as desired.
The main issue I have with this product is getting it delivered undamaged. To date, I've ordered three of these, and each of them came damaged. The first arrived with a major dent on the side. Luckily, I ordered this as a sample piece for a job and Wayfair was AWESOME about getting a replacement sent out asap (it was out of stock, so I did have to wait three-four weeks). The replacement arrived with no issues at all. Then, for the job, I ordered two more. Both of these arrived damaged. One, with a similar large dent to the first. The other, with a small dent right in the middle. Unfortunately, I never opened these when they arrived, instead keeping them safely packed until we installed our job. So I'm here, and see that they are damaged, but I have no choice but to use. Again, Wayfair was great and refunded the badly damaged one, and offered a discount on the other -- but I really would have been happier to have an undamaged product. If I had more time, I'd get a replacement.
Don't let these shipping issues discourage the purchase, though. Wayfair will make it right. I just wish the manufacturer would take note that the very thin styrofoam they pack these with is just not sufficient for consumer shipping. I'm not sure if this is a problem with our local UPS team, or something downline from us, but better packing would remedy this issue.