Customers find the product to be beautiful and of nice quality, with many appreciating its appearance and solid construction. However, opinions are mixed regarding the color, with some finding the grey edge prominent and others disliking the painted sides. The material also receives mixed feedback, with some noting it is unfinished and rustic, while others praise its wood tone. The finish is a point of concern for some, as it appears to be unfinished and lacking protective sealant.