First, it is very beautiful in the Blush color, but I am going to move the furniture around to switch where I chose to place it.
Next, it was missing the wide, brown plastic washers that go at the top of the legs. The box with the legs was not placed inside the bottom compartment of the sofa, it was just banging around inside the box. Which brings me around to...
The box with the legs had been sitting next to the right arm piece. When I was assembling, I noticed there is a crack going down the length of the piece. Kinda hard to see in pics.
The back piece would not attach with the given screws, the left one just wouldn't lock in on the threaded hole, which does not match up with the given hole. Good thing I am thrifty, and clever, I dug into the original set of hardware and finally got one of those two screws to fit. It was tough....worked on it about 35min. It was not frustrating, just an uncomfortable inconvenience, lying on my concrete floor, with splinters falling onto my face and lashes, knuckles getting raw from rubbing against the wood framing.
But, I did get to see how the piece is put together, not too good... I have another one already, wanted a set, but I did not do the assembly on the first one.
Yes, it is very firm, but I don't really have a problem with that. I sleep on it all-the-time! No problems! I am 5.5 and 104. After seeing for myself, how this piece is made, I am Amazed my first one has held up this past year! I, literally, live on this piece! It seems to regain its form when I am gone for work, and looks ok! The buttons do threaten to fall off, but don't. They do pinch, but I seem to have, instinctively developed a behavior of sitting in such a way, that they don't pinch me anymore.
Customer service sent an entire replacement hardware kit for the washers for the legs that were missing. I used the extra screws from the original set, to attach the back piece. None of the screws would 'catch', and the predrilled holes didn't line up, but finally, I got one of the four pieces to fit.
Now, just have to let Cust Srvc know about the crack down the right, arm piece. Will update review as soon as I have the Arm issue addressed.
Beautiful sofa!
Update: After contacting Cust Srvc, decided to 'return' sofa for a full refund. My reason for choosing to return this Beautiful piece, is not only the hassle of disassembling to replace the damaged arm piece, but mainly, the inconvenience of the replace-reassemble process. My place is small already, it has been a challenge to move-shuffle pieces around in here, and, keep it uncluttered. So, I am letting it go, donating to my local boys club thrift store.
Before they pick it up, I will post pics of just how beautiful it was. Too bad. But Customer has been Wonderful! They always show their customers empathy and understanding.
I'll be back... with another update and whatever piece I get to replace it with.