The delivery company contacted me to make an appointment for delivery, they were very easy to work with, arrived right on time and brought the pieces inside the house and put them where I asked them to. They had me fill out a customer service review while they were there.
The table base was fairly easy to assemble and is very heavy. Everything lined up perfectly and went together the way it should. The only thing I had trouble with were the leveling feet on one end and that was because I am dealing with an injured right hand and just couldn’t get the threads to line up properly. My husband was able to do it for me when he was helping me put the top onto the base.
This is where things got interesting and where Wayfair’s customer service shone. I had already put the cross braces onto the underside of the tabletop, leaving it in the box since I couldn’t lift it myself and didn’t see any reason to try. When my husband was there, we flipped the trestle base over and attached it to the tabletop. We lifted and flipped the entire table over and, upon doing so, I saw a problem. Somehow, in the manufacturing process, a screw holding the side rail to the edge of the top was put in at an angle and damaged the edge of the tabletop as well as leaving a gap between the top and the rail. If it had just been a gap, we could have glued and clamped it and called it “good,” but with the edge of the tabletop being broken and considering the price of the table, I decided to call Wayfair about it. The customer service representative was lovely on the phone and very helpful. She ordered a replacement top immediately and started to make arrangements for picking up the damaged top at the same time that the new top would be delivered when she stopped and said her supervisor told her to tell us to donate or recycle/dispose of the damaged top instead.
I was waiting for a file cabinet to arrive that was being delivered by the same delivery company so, when I received the notice that it had arrived at their facility, I called them and told them they could hold onto it until the new tabletop arrived and deliver them together. They were happy to do so because we are 100 miles away from them so II saved them a very long trip. They delivered both pieces two days after the tabletop arrived at their facility. I haven’t had a chance to change out the tabletops yet but so far, Wayfair’s customer service has been great.
As for the table, the base is very sturdy, the top is surprisingly thin, but it is all real wood and looks great. I purchased it as a library table, not a dinner table, and I think it will be perfect for that.