Customers appreciate the product's portability, noting it is lightweight and easy to carry, making it convenient for outdoor activities. The functionality is also praised, with users finding it simple to set up and disassemble, suitable for various uses. However, there are significant concerns regarding the product's size, with many customers expressing disappointment that it is much smaller than expected and more suited for children than adults. Additionally, the sturdiness of the product is a common point of negative feedback, with reviewers finding it not as robust as anticipated.