Operations Associate

Salary Range: $64,000 - $70,500 per year

This is a Boston based opportunity with a 4 day in office expectation (Monday - Thursday) with 1 day remote (Friday).

At this time, Wayfair will not sponsor applicants for employment authorization for this position for the following work visas: STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with recent graduates who have 0-3 years of work experience. We are continually recruiting candidates for this position on a rolling basis as we have a high volume of openings that become available.

Who We Are:

Wayfair’s Commercial organization delivers on Wayfair’s promise to help everyone anywhere create their feeling of home through building an unparalleled selection, driving tangible value, and ensuring a seamless customer experience. This team builds strong relationships with suppliers to provide true partnership in helping customers create a space that reflects who they are and what they need. They attract, grow, and retain Wayfair’s customer base through innovative marketing strategies. This team curates and refines product collections to enhance and optimize the shopping journey. As an Associate, you’ll develop and execute strategies that generate competitive advantages for Wayfair, and the results of your findings will improve the end-to-end supplier and customer experience.

Associate, Physical Retail Merchandising L1

When you walk into a beautifully curated store, can you instantly spot what makes the shopping experience seamless? Do you notice how the details on a product tag or a display sheet can completely change how a customer understands a product's value? If you have an eye for detail, a passion for transforming complex digital data into clear in-store experiences, and the drive to bridge the gap between e-commerce and physical retail, we want to talk to you.

Wayfair is looking for a Merchandising Associate to ensure our in-store customers get the full, premium experience when interacting with our Wayfair Verified products.

In this role, you will be the bridge between our digital storefront and our physical retail spaces. Your mission is to ensure that the rich product stories, quality metrics, and "Wayfair Verified" scales we display online are flawlessly matched in our physical retail team’s 3rd-party management system. You will play a critical role in making sure this high-impact data accurately populates onto the "tear sheets" that store associates use every day to guide and inspire customers in person.

What You’ll Do

• Align the Omnichannel Experience: Audit the pipeline of product data, ensuring that the website merchandising matches perfectly with the physical retail team’s 3rd-party data system.

• Optimize the Tear Sheets: Review and influence the data that fuels physical store "tear sheets”, ensuring retail associates have up-to-date, compelling, and accurate product benefits right at their fingertips.

• Analyze and Audit: Pull data from internal tools (like GBQ/Looker) to track catalog synchronization, flag system discrepancies, and keep workflows moving smoothly.

• Collaborate Cross-Functional Store Support: Work closely with retail store operations, and technical teams to troubleshoot system integration issues and champion the premium brick-and-mortar customer experience.

What You’ll Need

• Bachelor’s degree or equivalent practical experience.

• 1+ years of relevant work or internship experience (e-commerce, retail operations, or data management preferred).

• An ability to understand how data moves from an online platform into a 3rd-party retail system.

• High attention to detail; unafraid of complexity and problem solving

• Demonstrated ability to effectively prioritize projects and multitask to get things done

• Clear written and verbal communication skills, with the ability to collaborate effectively across both corporate and store-level teams.

• High proficiency with Excel/Google Sheets.

• Ability to travel occasionally to our physical retail store locations to audit merchandising execution and support local teams. Current store locations include Chicago and Atlanta, with exciting future expansion planned for Denver and New York.

• Experience or familiarity with data visualization and querying tools like GBQ/SQL and Looker, is a plus

 Why You’ll Love Wayfair:

Benefits & Perks:

• Full health benefits available (Medical, Dental, Vision, HSA/FSA) on day one for eligible employees.

• No-cost access to 2nd.MD, a virtual expert medical consultation and navigation service.

• Global Traveler Health Insurance through GeoBlue.

• 24/7 access to mental, financial, physical and emotional wellbeing support, plus an enhanced offering of therapy and coaching.

• Automatic enrollment into Basic Life and Accidental Death & Disability Insurance.

• 401(k) matching with immediate vesting.

• Paid Parental Leave, Surrogacy & Adoption Reimbursement and Caregiver Services.

• Tuition Reimbursement.

• Wayfair Employee Discount.

• Gym/Fitness Discounts (including Peloton, Wellhub and varying regional memberships).

• Exclusive access to thousands of perks & discounts through BenefitHub.

• Yearly match up to $500 for personal donations made by employees to registered 501(c)(3) nonprofits.

Purpose & Inclusion at Wayfair:
At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.
 

Social Impact & Responsibility:
At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.