Inbound Sales Representative - Premier

Job Title:  Inbound Sales Representative - Premier 

Quick Insights:

• $16.00 per hour + uncapped monthly bonus

• This is a sales based role, where you will help drive revenue and foster meaningful connections with customers.

• Wayfair issues company provided hardware for use

• Schedule flexibility is required. You must be able to work Saturdays & Sundays. This role may also require evening shifts and holidays to help accommodate customer needs.

Wayfair (NYSE: W) is a global leader in home goods, offering an extensive range of products to our customers. We are searching for tech-savvy, self-motivated individuals to join our Inbound Sales team! If you thrive on connecting with customers and guiding them towards exceptional purchases, Wayfair offers an exciting opportunity for you to embark on a rewarding career journey!

What does a Sales Agent do? 

As a Premier Inbound Phone Sales Agent, you will be responsible for handling incoming sales calls from B2C and B2B customers converting inquiries into sales opportunities. Your primary focus will be on engaging with potential customers, understanding their needs, and effectively promoting products or services to meet those needs. This role requires exceptional communication skills, a customer-centric approach, and the ability to thrive in a fast-paced sales environment.

• Identify Opportunities - Able to proactively and confidently identify opportunities and offer clear solutions to our customers by actively placing orders and offering additional products to fit their needs

• Overcome objections - Able to confidently overcome objections presented by our customers due to a strong understanding of Wayfair's products and processes and can self-serve to find solutions for our customers

• Take Initiative - We want to provide a best-in-class customer experience. You’ll collaborate with product suppliers to gather detailed information, sometimes beyond what's available on our website, to help enhance the customer experience with in-depth product knowledge to meet their needs.

• Is Target Driven - Proactively own your key metrics and offer solutions to management to achieve your individual and team sales targets. Actively take on board feedback provided in regular coaching sessions to ensure you follow our structured sales process and call flow. 

• Adapt to Technology: Navigate our systems with ease, staying up-to-date with technology changes and using your tech proficiency to resolve customer questions quickly and effectively

• Business Customers - Advise and work with business customers to generate quotes, source, and curate amazing business spaces- ensuring following correct discounting processes at all times. 

What Are The Requirements?

• Meet requirements of 6 months tenure, consistent high metrics in a Primary Sales role and be in good standing

• Experience working in a fast paced sales environment

• Hardworking and resilient attitude with a strong desire to build relationships through technology

• You are a solutions-oriented individual with goals of building customer loyalty

• The ability to embrace and implement feedback to adopt new skills in a fast-paced environment

• You are confident in asking clients for their business

• Ability to drive results, metrics, and key performance indicators

• Highly motivated by being an industry leader

What are the Pay & Benefits?

Pay:

• Hourly Pay Rate: $16 an hour

• Bonuses: Uncapped monthly bonuses based on metrics 

Benefits:

• Health, Vision and Dental Insurances (coverage starts on Day 1!)

• 401(k) with company match up to 4%

• Paid Time Off  (start accruing time immediately)

• 7 Paid Federal Holidays and 1 Floating Holiday

• Paid / Unpaid Parental Leave options

• Eligible Tuition Reimbursement (up to $5,250)

• Wayfair Employee Discount

• Volunteer Day for Community Service (Paid Day Off)