Customers generally find the product comfortable and appreciate its value, noting that it looks more expensive than it is. The color is frequently praised for being accurate and enhancing the living room's aesthetic. However, opinions on comfort are mixed, with some finding it uncomfortable and others comfortable enough for naps. Assembly is also a point of contention, with some finding it easy and quick, while others describe it as tedious, time-consuming, and confusing due to unclear instructions. The texture is described as pretty but not for everyone, with some reviews noting it is not as soft as expected.