"LOVE LOVE LOVE my new ottoman!!! The pictures on the website did not do it justice. It is so much more pretty And spacious in person!!! Not to mention, very well made and sturdy. Thank you Wayfair.com!!! Happy customer and will definitely be a repeat customer!!! Is it possible to be in love with an inanimate object?! LOL! HAPPY! ♥"
"I had an awesome experience with my first Wayfair purchase. I ordered a TV stand through Best Buy. Best Buy advised that I would be able to return it at the store if I changed my mind. Well, I did change my mind, but found out that I really could not return it at the store, that I would have to ship it back to Wayfair. I contacted Wayfair's customer service and analyst was soooo helpful. She apologized for the incorrect info given to me at the Best Buy store. I was able to make the return via UPS with no problem. The only problem I had with Wayfair is that they were TOO fast. It left the warehouse the night I ordered it and it was delivered within 3 business days. I will absolutely buy from Wayfair in the future. They are a great company that cares about their customers. (Hard to find these days) Thanks Wayfair!!!"
"I just made my first purchase with your store. I can't wait to get my new ottoman!!! It was at a fab price to begin with but an additional 10% off and 2-day free shipping I couldn't pass it up. Thank you! I can't wait to put my feet up!!!"
"I just had to stop by and thank you. I just received the rest of my order to do my boys' rooms. The wrong wall hangings were sent, I'm doing my 5 year old's in the dinosaur collection and my 8 year old's in the sports collection. I had already received my dinosaur wall hangings and instead of getting my sports wall hangings I got a double order of the dinosaur ones. I fully expected to send these back. They said I could keep the extra set of dinosaur hangings free of charge. You never find that level of customer service anymore! Thank you again for the small gesture that left a big impact."
"I have had the pleasure of shopping several times with Wayfair, I can only say that they take customer service WAY ABOVE and BEYOND. In case you have any doubts about buying anything from Wayfair, don't. You will not be disappointed!"
"You guys are AWESOME!! I placed an order on Wednesday and received it today!!!! There was a slight issue though that the order was incorrect. I had two different items that I had ordered and received two of one of the items and was missing the other one. I called customer service and it was taken care of right away! Will definitely order from you again in the future. =)"
"I ordered the Wildon Home executive desk from Wayfair.com. It arrived with some flaws right from the factory. Wayfair.com replaced the whole desk, carried it up the stairs, disassembled the original, and assembled the new desk, which was perfect, all with a smile. Thanks Wayfair!!!!!"
"This is in recognition of one of Wayfair's customer service staff:
I would like to acknowledge one of your staff and his due diligence and patience in helping me with a very confusing, and potentially costly situation. Under very confusing circumstances, Eric J, one of your customer service staff, exceeded all my expectations of the service I could expect to receive in light of the fact that it was so confusing.
Never did Eric J flinch at the momentous task at hand, nor did he wavier in the midst of the confusion. I have had customer service staff to avoid even the most apparent solutions when helping me but Eric J went above and beyond what I expected of him. He promptly replied to my every email I sent to hopefully give him more information about the situation, and it was proof that he was actually reading the emails very carefully, and not simply scanning them with his eyes.
Eric J has restored my faith in customer service and given me hope for the next time I'm in such a pickle. I can't say enough about him, and I think that your company should know about people hard at work as Eric J is, and apparently taking great pleasure, and pride, in the job he's doing. I only have his name as it appeared on his email, and I list it below for your records. Thanks again for your time Eric J!"
"HUGE SHOUT OUT TO YOU! Wow! Just received a voicemail from Karen at Wayfair.com. She left me a very detailed and gracious message regarding my comment left on Wayfair.com's Facebook page, regarding shipping. She acknowledged and apologized for any non-clarification of shipping/handling time.
So GLAD I happened upon and "liked" the Facebook page. I am old enough to say with conviction; This is what Customer Service is supposed to be! Thank you again! Please look forward to many more orders I will be placing with you!"
"Oh my gosh! Your unbelievable low prices and great customer service strikes again! I ordered a task chair the other day. It was a fantastic deal. When it arrived it was as nice as I had hoped so I ordered two more. The price was even lower! When they arrived this morning, one was a much nicer chair. I called your company about it. The customer service representative checked with the warehouse and his manager and told me I could keep the much nicer chair if I wanted. Amazing, as usual. I have never felt like I got the short end of the stick with your company. Thank you. GOLD STAR!"
"Just had the BEST and personal customer service from Natalie, I believe her name is! She was amazing and so helpful. Now I know why you guys get great reviews :) Keep it up!"
"Thank you, Wayfair.com, for having great customer service. There was a problem with shipping and Wayfair.com made sure to see it through to the end. Not a lot of companies feel the need to help their customers these days, so it is a sigh of relief knowing if I spend money here, and there is a problem; it will be looked into."
"These guys are great. I bought a TV stand for my new Vizio. It was described to a T and all the info you need. Super fast FREE shipping and this box weighed 100lbs... did I say free shipping? Assembly was a snap, but even if you are not the DIYer, they offer in-home assembly. The quality is superb and the workmanship is top notch. Check out their products. You can't go wrong with Wayfair! Thumbs up, five stars."
"I ordered a piece of furniture for our cat on Wednesday evening and we had it Friday afternoon. WOW! Good prices, good communication, and great service and shipping. Check this site out for your next purchase of ANYTHING!"