I ORDERED 2 OF THESE BENCHES... ONE OF THEM WAS PERFECT THE OTHER ONE DID HAVE A UNEVEN LEATHER CUSHION PLUS IT LOOKED LIKE SOMEONE HAD LEFT A TOOL OR SOMETHING ON IT WHICH MADE A MARKING
ON THE CUSHION . WHEN I CALLED CUST SVC REGARDING THIS I REACHED A REP NAMED CASSANDRA 12/30/11. SHE WAS WONDERFUL!! COULDNT ASK FOR A BETTER CUST SVC REP.. SHE WAS FRIENDLY, EFFICIENT,APOLOGETIC, & KNOWLEDGEABLE. SHE IMMEDIATELY ISSUED ANOTHER ORDER TO SEND OUT ANOTHER BENCH. .. I WAS AMAZED THAT I WAS TAKEN CARE OF SO QUICKLY WITHOUT ANY HASSELS... KUDOS TO CASSANDRA..!! I WOULD DEFINITELY ORDER AGAIN FROM WAYFAIR."..." Read more
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