First, the compliments:For previous homes, we always have installed new wood toilet seats soon after move-in. They just look good. But with the current home, we were unable to find wood seats ANYWHERE locally--so thank you Wayfair for carrying the product.And it really is a good-looking seat. The wood truly has a piano finish--quite glossy. Of course we have China to thank for this fine woodwork and for its not-possible-in-the-US low price.Wayfair doesn't like comments about other retailers, but I'll try this one: when searching the net I found this seat at a store that sounds like [...]. I then noticed the [...] listing said something like "in partnership with Wayfair." So that's how I discovered Wayfair [...]. Thank you, internet economy!And now patient reader, the complaints:The seat is secured to the toilet by two bolts and a rod that passes through an eye on the top of the bolts. The seat and lid pivot up and down on the rod. The bolts fasten securely to the toilet, but the rod does not fit tightly in the bolt eyes, so that the seat can move sloppily from side-to-side. Quite disappointing, especially given the high quality woodwork. Here the shame goes to Jones Stephens Corp, the "maker" of Comfort Seats. China can provide excellent product--if the work is well-specified and adherence to specs is monitored. Here Jones Stephens needs to improve.A second complaint also is directed at Jones Stephens--assembly directions for the seat don't match parts provided. While it's not hard to figure out how to install a toilet seat, it's most disappointing that Jones Stephens apparently doesn't care enough to provide correct product documentation. The US has contracted out virtually its entire manufacturing. Can't we at least do the work that remains well?Complaints aside, I bought two of these seats and one zebra stripped bamboo one. They look good now, I trust they will last well, and would buy again."..." Read more
- BS Smith in Upstate NY