I had previously written a review with the headline "poor construction". After it was posted, I was very surprised that Matthew from Wayfair contacted me to remedy the situation (I really did not expect any response at all, nor did I attempt to contact the company). While the chair still could be better built, I would have to say that the customer service at Wayfair is impeccable. I only wish that all companies are this responsive. Thank you guys for a job well done!"..." Read more
- Karen in Medway, MA