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Metro 2 Pet Carrier by Petote

$140.00 17% Off On Sale

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Extended Holiday Return Policy!

Don't sweat the holidays with our extended return policy. You'll have until 1/31/2016 to return purchases placed between 11/1/2015 and 12/25/2015. Just log into My Account to fill out our self-service return process. *Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue through My Account. Learn more.


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Based on 4 reviews

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  2.0 stars
Nice quality - smaller than expected from Charlotte, NC on 02/21/2015 – Verified Buyer
While the quality of this product was decent (I still think it was a bit overpriced), the sizing was inaccurate. The small bag was still too small for my 3.5 lb puppy. The reason for the low rating is directly related to the customer care I encountered during the return process. It was by far the worst I have ever dealt with. The representative was condescending and could not appropriately provide the refund per the company's policy. As follow-up with the process dragged on for weeks as a direct result of the representative, assigned to the case, did not return a single call or message (after I was instructed to call his direct line). After coming to the realization that I was not going to hear back from the man I previously spent hours (literally hours), I finally called the general Help line and had to go through the prompts to get in touch with a different individual. After the new representative looked up the case number, and told me she was going to connect me with the previous individual handling it, I was very direct in my request to speak with some one else. I was put on hold, and the original individual picked up the line! I asked this person why he had not returned any of my messages left over the course of three weeks, he told me he had not received a single one! I could not believe my ears. The messages left were to a voice mailbox that he personally stated his full name, and to be clear this was his direct line he told me to call between the hours of 8 and 5, Monday through Friday. In addition to leaving my phone number (assigned to my account) I also stated in stated in these messages to feel free to reach out via email (provided this spelled out in the message - and again it's the same address on my customer profile). The whole situation was very disheartening in my confidence with Wayfair, and the company's business practices as a whole. It took me months before making another purchase, and from that point on I decided they would be purchases that I knew would not warrant a potential return.
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  4.0 stars
Great product if your dog us small. from Ny on 02/12/2015 – Verified Buyer
I just wished the handles a way more short. We use it for a shoulder bug but still long, so feel unsecured and feel more heavy ness of the dog weight. (My dog is small ) so, we tied and made knots for use. If you have big guy's shoulder it will work with longer handle. :)
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  5.0 stars
outstanding pet carrier from South Portland, ME on 08/21/2015 – Verified Buyer
Love my pink pet carrier, ordered the large for my chinese crested hairless dog. She weighs around 13 lbs. She has plenty of room. I love the side pockets for storing treats etc i would highly recommend this product.
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  5.0 stars
from Pennsylvania on 05/26/2013 – Verified Buyer
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    "Hi, what material is the inside of this carrier made of?" — Joan
    "Hi Joan, the inside of this carrier is made of nylon with removable faux fur."
    — Tyann from Wayfair
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