This is my first purchase from Wayfair and it's been an overall fantastic experience. Kudos to Wayfair and Aquarest (aka DreamMaker Spas).
We bought the Deluxe version of this spa, which I highlyThis is my first purchase from Wayfair and it's been an overall fantastic experience. Kudos to Wayfair and Aquarest (aka DreamMaker Spas).
We bought the Deluxe version of this spa, which I highly recommend given it is only a couple hundred dollars more. It basically means it has a slightly more powerful motor and an extra heater. The jets appear to be made from some kind of metal (they're not plastic), which is great. I am not a huge fan of jets in general, but the jets on this tub are powerful. I've been in other tubs (both 110 volt and 220 volt) and they generally had weaker jets. Personally, I didn't expect this from a 110 volt tub, but it is a nice surprise. By the way, this tub can be re-wired to run on 220 volts.
One concern I had had to do with the heater. This is partly why we went with the Deluxe version: I like using the tub in cold temperatures. So, my concern was whether this tub can perform in subzero temperatures. I was sure that it could, but the question was for how long I like using the hot tubs for roughly 75 to 90 minutes at a time. Generally-speaking, 110 volt tubs cannot heat and run jets at the same time. So, if you run jets (i.e. turn the second speed on), the temperature will be dropping at a faster pace, then if you only run them on the first speed. So, I bought this tub thinking that best case scenario, I could use the tub for 10-15 minutes in cold weather. Well, I was wrong! This tub absolutely does awesome in cold weather. For instance, just yesterday I used the tub for 90 minutes and it was in low-to-mid 30's outside. The tub was set to 100 degrees, and by the time I was done, only went down 96 degrees. Awesome!! I could have easily stayed in the tub for probably another hour or so, before it would start getting kind of chilly. The heaters on the Deluxe are very fast too. For example, when I first filled it and turned it on, the water temperature went from 67 degrees to 97 degrees in just 12 hours! Basically, I have no complaints at all, it was fantastic and the performance of tub really is amazing.
If you're thinking about getting this tub, don't think twice. For a sub-$3,000 hot tub, it is amazing and I use mine nearly every day. My wife loves it too. I feel better, sleep better and feel very relaxed after and while using it. I find that I need to be in the tub for at least 45 minutes to really relax.
The next thing I want to write about is Wayfair and DreamMaker. My concern was that I had no clue to whowhat AquaRestDreamMaker is and whether they would stand behind the product if something went wrong. It takes a lot of effort to haul something this size, fill it with water, etc., and then find out that something isn't right, call the company up, and never hear back from them. This was a concern. Well, something did go wrong. The issue that my tub had was that the jets would randomly turn off and on after about 20 minutes of use. I had a hunch that it was overheating, but I was really worried, since I really didn't want to go though the trouble of returning andor replacing the tub. Both Wayfair and DreamMaker were spectacular in terms of standing behind the product and making things right in the end. Wayfair put me in touch with DreamMaker Spas. I called thinking that this was a dead end, but that same morning I called, I got in touch with Sherry H. in DreamMaker's warranty department. She was really, really nice and diagnosed the issue and shipped out some parts that same afternoon. I had parts in about 2-days time. She also set me up with a local hot tub service company. They came out and replaced the controller box. Of course, the parts and labor were no charge since it was on warranty. This is great, I thought! The only problem was it didn't fix the problem. Not a big deal. The technician then diagnosed the problem to be a bad motor. The motor is manufactured by Balboa Spa. I called up Sherry again and again she was super. She sent out a new motor and it was at my door in 2-days time. The tecnician came out again and replaced the motor, drained the tub, re-filled it and now everything seems to work!! In the end, yes, it was a hassle, but I am happy because the manufacturer stood behind the product. If something goes wrong again, I know they will be there to help. Wayfair was fantastic also. They re-assured me that they will make things right. I used to buy everything on Amazon and still buy most everything on Amazon, but I will certainly buy on Wayfair also. I consider both Amazon and Wayfair to be in the same ballpark in terms of superior customer service.
To summarize: Buy this tub. It exceeded all my expectations and manufacture does stand behind the product. I just hope it lasts me at least a few years. But even if it breaks, I am so hooked on having a hot tub now, that I won't think twice and buy another one."..."Read more
The only reason I didn't give it 5 stars is because there are rough spots here and there on the inside. Will be easy enough to fix when we have to change the water. I did not pay the extra $50 liftThe only reason I didn't give it 5 stars is because there are rough spots here and there on the inside. Will be easy enough to fix when we have to change the water. I did not pay the extra $50 lift gate fee, what trucking company in their right mind would let anyone onto their truck to unload something themselves I had my delivery guy slide it onto the back of my pick up truck, I drove it around to the backyard. Paid some local boys to take it off my truck. No problems! Works great, looks great!"..."Read more
I purchased this portable hot tub cos of its affordability. I also quite enjoy the hot tub during the winter months here in Canada.my purchase arrived within days of ordering it. because it takesI purchased this portable hot tub cos of its affordability. I also quite enjoy the hot tub during the winter months here in Canada.my purchase arrived within days of ordering it. because it takes time to read instructions on how to put this item together it took me roughly an hour to assemble it. I'm sure the next time to assemble , it would take 20 mins.I've used this hot tub twice so far and in 10 degrees cold weather. I am one satisfied customer and would tell others to buy the spa n box."..."Read more
Love this plug and play spa!! Easy to install and perfect for 2 people. Although they say 4 people it really is perfect for 2, The temp goes to 104 and although the jets are not as strong as we wouldLove this plug and play spa!! Easy to install and perfect for 2 people. Although they say 4 people it really is perfect for 2, The temp goes to 104 and although the jets are not as strong as we would like, they are certainly ample. The lights are lovely at night and the quality is really well made. Cant beat the price!!"..."Read more
- Francine in Merritt Island, FL
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