I too paid for the lift gate service and once it was on the dolly it was easy for two people to move as long as you stayed on concrete. Easy to set up and the water was 103 by 10:00pm the sameI too paid for the lift gate service and once it was on the dolly it was easy for two people to move as long as you stayed on concrete. Easy to set up and the water was 103 by 10:00pm the same evening.
I agree that there are better tubs out there but none compare after getting the sale price I did with free shipping. It arrived 22 days early which put me in a bit of a spot, but I managed to get the electrician out in time to meet its arrival and it was up and running the same day. It heats the water quite quickly.
I know its odd that you can only run half the jets at a time on full power, but I actually appreciate that feature. If you want to lessen the pressure coming out of your seat, you can divert the pressure to the other side and I like that. I was actually looking for a much smaller tub for me and my grandson to hang out in, but couldn't pass this one up when the price dropped so much. I only paid $2854.00 and got free shipping. The next week it was selling for $3999. Not bad if you ask me. I am too old to think Il ever have more than 2 adults in it at the same time, plus maybe a five year old so the jet issue isn't a problem for me.
We love it"..."Read more
First Class. Love this hot tub. Excellent service from Wayfair. Absolutely would recommend Wayfair and This Hot Tub. Delivery was extremely quick and efficient. Questions were answered byFirst Class. Love this hot tub. Excellent service from Wayfair. Absolutely would recommend Wayfair and This Hot Tub. Delivery was extremely quick and efficient. Questions were answered by Knowledgable Representatives ( Hannah) at Wayfair. I definitely feel they deserve 5 Stars. Definitely Plug and Play."..."Read more
Easy set up, fits nicely outside our walk out basement. Is really ideal for two people, would be very cramped with four. We are very happy with its performance and love the jets on the bottom of ourEasy set up, fits nicely outside our walk out basement. Is really ideal for two people, would be very cramped with four. We are very happy with its performance and love the jets on the bottom of our feet when we stretch out! Great value."..."Read more
This is my first purchase from Wayfair and it's been an overall fantastic experience. Kudos to Wayfair and Aquarest (aka DreamMaker Spas).
We bought the Deluxe version of this spa, which I highlyThis is my first purchase from Wayfair and it's been an overall fantastic experience. Kudos to Wayfair and Aquarest (aka DreamMaker Spas).
We bought the Deluxe version of this spa, which I highly recommend given it is only a couple hundred dollars more. It basically means it has a slightly more powerful motor and an extra heater. The jets appear to be made from some kind of metal (they're not plastic), which is great. I am not a huge fan of jets in general, but the jets on this tub are powerful. I've been in other tubs (both 110 volt and 220 volt) and they generally had weaker jets. Personally, I didn't expect this from a 110 volt tub, but it is a nice surprise. By the way, this tub can be re-wired to run on 220 volts.
One concern I had had to do with the heater. This is partly why we went with the Deluxe version: I like using the tub in cold temperatures. So, my concern was whether this tub can perform in subzero temperatures. I was sure that it could, but the question was for how long I like using the hot tubs for roughly 75 to 90 minutes at a time. Generally-speaking, 110 volt tubs cannot heat and run jets at the same time. So, if you run jets (i.e. turn the second speed on), the temperature will be dropping at a faster pace, then if you only run them on the first speed. So, I bought this tub thinking that best case scenario, I could use the tub for 10-15 minutes in cold weather. Well, I was wrong! This tub absolutely does awesome in cold weather. For instance, just yesterday I used the tub for 90 minutes and it was in low-to-mid 30's outside. The tub was set to 100 degrees, and by the time I was done, only went down 96 degrees. Awesome!! I could have easily stayed in the tub for probably another hour or so, before it would start getting kind of chilly. The heaters on the Deluxe are very fast too. For example, when I first filled it and turned it on, the water temperature went from 67 degrees to 97 degrees in just 12 hours! Basically, I have no complaints at all, it was fantastic and the performance of tub really is amazing.
If you're thinking about getting this tub, don't think twice. For a sub-$3,000 hot tub, it is amazing and I use mine nearly every day. My wife loves it too. I feel better, sleep better and feel very relaxed after and while using it. I find that I need to be in the tub for at least 45 minutes to really relax.
The next thing I want to write about is Wayfair and DreamMaker. My concern was that I had no clue to whowhat AquaRestDreamMaker is and whether they would stand behind the product if something went wrong. It takes a lot of effort to haul something this size, fill it with water, etc., and then find out that something isn't right, call the company up, and never hear back from them. This was a concern. Well, something did go wrong. The issue that my tub had was that the jets would randomly turn off and on after about 20 minutes of use. I had a hunch that it was overheating, but I was really worried, since I really didn't want to go though the trouble of returning andor replacing the tub. Both Wayfair and DreamMaker were spectacular in terms of standing behind the product and making things right in the end. Wayfair put me in touch with DreamMaker Spas. I called thinking that this was a dead end, but that same morning I called, I got in touch with Sherry H. in DreamMaker's warranty department. She was really, really nice and diagnosed the issue and shipped out some parts that same afternoon. I had parts in about 2-days time. She also set me up with a local hot tub service company. They came out and replaced the controller box. Of course, the parts and labor were no charge since it was on warranty. This is great, I thought! The only problem was it didn't fix the problem. Not a big deal. The technician then diagnosed the problem to be a bad motor. The motor is manufactured by Balboa Spa. I called up Sherry again and again she was super. She sent out a new motor and it was at my door in 2-days time. The tecnician came out again and replaced the motor, drained the tub, re-filled it and now everything seems to work!! In the end, yes, it was a hassle, but I am happy because the manufacturer stood behind the product. If something goes wrong again, I know they will be there to help. Wayfair was fantastic also. They re-assured me that they will make things right. I used to buy everything on Amazon and still buy most everything on Amazon, but I will certainly buy on Wayfair also. I consider both Amazon and Wayfair to be in the same ballpark in terms of superior customer service.
To summarize: Buy this tub. It exceeded all my expectations and manufacture does stand behind the product. I just hope it lasts me at least a few years. But even if it breaks, I am so hooked on having a hot tub now, that I won't think twice and buy another one."..."Read more
- Yevgeniy in Arlington, VA
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