Gator Cases is proud of their products and want you to be proud to use them. If there is any defect, they will be happy to replace or repair it for you. The warranty is good for the first owner and will cover any damages or problems that occur through the normal use of the product. Unfortunately, this does not cover things like using your case as a speed bump, tossing it from high buildings, or leaving it outside during a hurricane.
Customer-centric -- Gator Cases overall business philosophy. The customer is the center of all business activity. They believe that the customer is the heart of their business. Gator Cases is always trying to exceed their customer's expectations, create long term relationships, and design products for the current and future needs of their customers. Their entire staff is dedicated to always making the customer their #1 priority.