Product Care: GAN rugs are handmade of 100% new wool. In order to guarantee a long lifespan, they require specific care and cleaning regularly. All new rugs create and loose fluff during first few months. Sweep with a soft broom in the direction of the pile and then use a vacuum cleaner (with castors on the nozzle) in the same direction. Never use a water/air vacuum cleaner. Once the rug has stopped producting fluff, use a vacuum cleaner regularly (at least once a week).
We want you to love it. If you don't, you may return your purchase
within 30 days of delivery. All you need to do is visit our Self-Service
for instructions. Return credits are issued within 24 hours once
the item is received and inspected. Please note that shipping charges
The cost of return shipping will be deducted from your refund.