|Product Type: Fireplace insert||Style: Contemporary|
|Finish: Black||Material: Metal; Glass|
|Fireplace Insert Only: Yes||Fuel Type: Electric|
|Plug In: Yes||Built In Fan: Yes|
|Light Included: Yes||Remote Control: Yes|
|Assembly Required: Yes|
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Great fireplace lousy manufacturer
Sam from United States– Verified Buyer
In my opinion, Dimplex makes the most realistic electric fireplace. However, the company is impossible, even deceptive to deal with. When I first tried to buy this fireplace, it was not in stock from any seller. Emails to Dimplex elicited conflicting reasons for this. Finally, Wayfair was able to obtain one. As I understand it, my fireplace was one of 5 of its model to be imported to the US (Dimplex is in Canada). As soon as I received it, I noticed that the brick decal was peeling off the inside. I immediately started emailing Dimplex, complete with photos of the damage. Their response was underwhelming to say the least--no replacement part available. I contacted Wayfair and they ordered me a new firebox. All of a sudden Dimplex discovered that there was a replacement part available. They were going to send me the decals, I was supposed to completely dismantle the firebox, which comes completely assembled, remove the defective decals, put on the new decals and reassemble the firebox. When I told Wayfair that this was unacceptable and provided them with a copy of Dimplex's emal stating that no replacement part was available, Dimplex finally shipped a new firebox. Without Wayfair's outstanding customer service dept. assisting me, Dimplex would have simply blown me off.
Perfect for our office!
Camille from Levittown, PA– Verified Buyer
Very realistic looking and easy to install. Can't wait to use the heater when it gets cold outside! It makes the room look and feel cozy.
Dimplex 26 Firebox Review
Scott from North Wales, PA– Verified Buyer
We received a replacement firebox and the new one seems to be working fine for now. Although it is the exact model of the one that failed about 6 weeks ago, this replacement one is slightly different. Just be aware, Dimplex Customer Service is very poor, but Wayfair's Customer Service is great.
Meir from Lincolnwood, IL– Verified Buyer
Fireplace looks amazing in the lounge. Finished off the room.
Bill from South Carolina
Product was in perfect condition. Fair price and
Expensive source of heat
bonmom from Arcata, CA– Verified Buyer
Pretty, but expensive area heater. Doesn't give off anymore heat than small area units that are 1/10 the price.
Valued Customer from Oregon– Verified Buyer