Comfort Seats Designer Solid Elongated Toilet Seat with PVD Brass Hinges - C1B1EBR

I purchased 3 of these beautiful seats ( in magahony) for my home. It's like sitting on a highly glossed piano.....HMMM... ELEGANT! They are great quality, sturdy, comfortable ( none shifting) and easy to clean (actually says antibacterial on the package). I have friends that ask me constantly where I purchased them. One of them placed an order from Wayfair the next day for 2 of them. I 'm amazed at the FAST, FREE shipping, the EXCELLENT customer service ( I had to return 3 seats that did not fit because I ordered the wrong size). OUTSTANDING service all around. I will be back!!!!!

very good quality

A little pricey. Looks good and easy to install.

I have nothing but good things to say about this product. I would recommend it to everyone.

Product Review

First, the compliments:For previous homes, we always have installed new wood toilet seats soon after move-in. They just look good. But with the current home, we were unable to find wood seats ANYWHERE locally--so thank you Wayfair for carrying the product.And it really is a good-looking seat. The wood truly has a piano finish--quite glossy. Of course we have China to thank for this fine woodwork and for its not-possible-in-the-US low price.Wayfair doesn't like comments about other retailers, but I'll try this one: when searching the net I found this seat at a store that sounds like [...]. I then noticed the [...] listing said something like "in partnership with Wayfair." So that's how I discovered Wayfair [...]. Thank you, internet economy!And now patient reader, the complaints:The seat is secured to the toilet by two bolts and a rod that passes through an eye on the top of the bolts. The seat and lid pivot up and down on the rod. The bolts fasten securely to the toilet, but the rod does not fit tightly in the bolt eyes, so that the seat can move sloppily from side-to-side. Quite disappointing, especially given the high quality woodwork. Here the shame goes to Jones Stephens Corp, the "maker" of Comfort Seats. China can provide excellent product--if the work is well-specified and adherence to specs is monitored. Here Jones Stephens needs to improve.A second complaint also is directed at Jones Stephens--assembly directions for the seat don't match parts provided. While it's not hard to figure out how to install a toilet seat, it's most disappointing that Jones Stephens apparently doesn't care enough to provide correct product documentation. The US has contracted out virtually its entire manufacturing. Can't we at least do the work that remains well?Complaints aside, I bought two of these seats and one zebra stripped bamboo one. They look good now, I trust they will last well, and would buy again.

Service Review

CSN performed brilliantly. The product was well-packaged and the shipping lightening fast. Nice work, CSN!

Unlike the other reviews I believe it is made of wood. It looks great. Easy to install. Has a nice finish. And I believe it is solid wood just like it says on the box. I have had no problems with it scratching. Seems like the finish is pretty tough

The written description of the e mail catalog leads one to believe that "A wooden seat with a walnut finish, or a maple finish, or an oak finish" would naturally be that, a wooden seat with a natural finish on it, rather than a painted-on look that was the approximate color of the wood ordered I was disappointed, thinking that I was getting a walnut-wood manufactured seat, that had been finished. I paid more than twice as much for this product, than I would have paid in my local plumbing supply-house and I got a manufactured walnut finish, not a walnut wood seat, finished naturally. I was very disappointed to say the least.

Product Review

Did not use

Service Review

Delivery of product was made 30+ days after I ordered it and only after I had tried to cancel the order. I promptly returned the order because I had purchased a replacement when the original order had not been received after several weeks. I ended up waiting 60+ days after returning the order for a credit to be processed. I was never able to speak to customer service by telephone.I will never again purchase from CSN Stores. This is absolutely the worst online buying experience that I have had.

My contractor tossed the box before I realized how easily this product scratches; can I still return it? It has been in place one week.

Product Review

Excellent quality, easy to install.

Service Review

Service was quick and extremely helpful.