|Product Type: Artificial||Shape: Slender|
|Stand Included: Yes||Lights Included: No|
|Number of Tips: 400|
Bad bad customer service!!!!
barbara from Orange Beach, AL – Verified Buyer
If I could give no stars, I would do so. This whole transaction has been the worst I have ever had with a mail order company. First I get an email saying my order had shipped with a tracking number. Then two weeks after it was projected to be delivered, I inquire to see where my order is. I get an email saying that it is back ordered for TEN months. So although I have been charged and told my order had been shipped with tracking, I was never notified of the contrary. Then on top of that, I receive an email asking me to rate my purchase as if they think I had received it! Why would a company say it had been shipped when that is not true? Also why would my account be charged when I am not going to receive the item for at least 10 months, and no guarantee it will be shipped then? Makes me wonder if I would have ever gotten notice that I would not be getting the merchandise any time soon even though account has been charged. Bad bad bad customer service! Does not earn trust of a new customer!